Kelvin Gems is an online jewellery retailer that sells high-quality fine jewelleries. At Kelvin Gems, we are
dedicated to providing unique, one-of- a kind statement pieces for a discerning clientele. We pride
ourselves in creating fabulous, distinctive designs that reflect the personality and style of our customers;
as well as the beauty of the gemstones used in the piece. Customer service and authenticity is of utmost
concern and they have been the key to the success of this business.
Kelvin Gems’ inspiration started with a journey through many Japanese trends. Since our beginning in
1970, we have been committed to sourcing and designing innovative jewellery of the finest quality.
Kelvin Gems’ signatures are reflected through the interplay of colours, showcasing the exquisite
allurement of natural diamond colours, alongside the strikingly beautiful white diamonds in various cuts.
The result is a distinctive style that is both modern and glamorously timeless.
The styles and materials used by Kelvin Gems are diverse, ranging from precious gemstones and
Swarovski Gems, to certified diamonds and other crystals; from mixed media to bead-weaving and
wirework. The designs are light and lacy, delicate and feminine. There is depth in all its collection, from
simple diamond cluster necklaces to dramatic earrings, and engagement or wedding rings.
A word from our Director
“My passion is creating a collection of unique, iconic jewellery that delights the customers and seeing
women around me being able to own a piece of my design. The potential to design your own jewellery is
unlimited and women everywhere have the ability to purchase for themselves by themselves. High
quality designer jewellery without the designer price tag..... this, I genuinely believe, is “ What Women
Want ””- Founder and Creative Director of Kelvin Gems, Angie Ng
Angie also creates custom designs for clients. Listening carefully and with detailed drawings, Angie is
able to interpret the whims and wishes of her clients to bring forth their ideas into a beautiful,
CONCRETE rendition. From start to finish, Angie is able to create and complete a custom design within
24 hours (upon special requests). Whether it is a gift for yourself, a wedding set or a gift for your loved
one, you will own and cherish a design that is custom-made for you.
We take pride in providing discerning women of glamour with unconventional jewellery that will be
enjoyed and admired for generations to come.
Our commitment to excellence begins with crafting the highest quality through our unique designs and
prompt delivery. We strive to provide no less than the very best customer service. From local personal
clientele to our retail and online stores, our vision is to design and deliver the highest quality
collectables for all ages.
To be one of the admired and trusted jewellery retailer in the Asia Pacific Region, known for
uncompromising integrity and superior customer service. We endeavor to:
• Provide the highest level of customer service;
• To meet our customer’s high expectations;
• Charge a fair and honest price;
• Faithfully represent all products and services that we offer;
• Treat our customers and employees with respect and patience;
• Create immaculate works of jewellery, to the best of our abilities
Late or Lost Deliveries
In the event of non-delivery we can only resend the the item(s) after the Post Office classifies the parcel as "lost mail” or "Item returned to sender". Kindly take note that the Post Office will take at least 2 months to investigate the "lost mail" issue.
If there is no one available to accept the delivery, the package will be returned to your local Mail sorting office. Most Post Office will keep the unclaimed item for about 1 week. After which, the item will be returned to us. There will be a USD$10 charge for handling re-shipping or re-delivering of the item.
Kelvin Gems cannot be held responsible for the late or loss of delivery, including customs delay, insufficient delivery address, etc.
7 Days Observation Period
Thank you for shopping at Kelvin Gems. You may enjoy 7 days of observation period on all our products from the date of purchase. You may exchange the purchased product if you find any defects on the product, but please ensure the product is in its original condition and complete with original packaging. Workshops, classes, or courses are excluded from exchange.
90-Days International Product Warranty on all our product
All products sold by Kelvin Gems are entitled to 90 days warranty (worldwide or local) from the date of purchase.
We will repair your jewellery free of charge within 90 days from the original purchase date if damage was caused by shipping or due to normal wear and tear.
Upon expiry of the 90-day warranty period, you will be offered with the most reliable and reasonably-priced-repair service. Please contact our Customer Service Department for an estimated cost of repairing your jewellery.
Please contact our Customer Service Representative for a Return Authorisation Number and follow our simple product repair procedures.
All products returned for any reason must be accompanied with a valid Return Authorization Number or we shall deny the return.
Term of Use
While every effort and due care has been taken by Kelvin Gems to ensure that all information obtained by Kelvin Gems via this website are treated with utmost confidentiality and shall not be distributed to third parties, Kelvin Gems shall not be held liable whether directly or indirectly to such individuals or to any third party for any direct or indirect loss arising from the use of the said information and all material contained in this website.
The images used on this website is only for visual purposes and may not reflect the actual size of the products. These images cannot be used as an accurate gauge of the size, shape or colour of the jewellery.
The name Kelvin Gems and all of its associated collaterals as well as the designs and information presented therein are the property of Kelvin Gems and may not be used by any person(s) without Kelvin Gems’ prior written consent. Access to it does not imply a license to reproduce and/or redistribute the information and no such third parties are allowed to any such act without the prior written approval of Kelvin Gems.
While every effort has been made to ensure the accuracy of the information contained in this website, Kelvin Gems shall not be held liable with respect to any inaccuracy thereof.
Please note that there may be certain orders that Kelvin Gems is unable to accept and must cancel. Kelvin Gems reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or error in the product origin information, or problems identified as part of credit and fraud avoidance. Kelvin Gems also may require additional verification or information before accepting any order.
Kelvin Gems will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your paypal account or credit card has been charged, Kelvin Gems will issue a credit to your paypal account or credit card in the amount of the charge. The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Kelvin Gems reserves the right, without prior notification, to refuse service to any customer.
7. Order Processing
All orders (except special orders) will be shipped out from our store within 2-3 business days upon receipt of payment. If the item is out of stock, we will let you know the expected delivery date.
8. Shipping & Delivery
All orders within Malaysia will be shipped via Gdex Malaysia , Skynet or Similar Courier Services, depending on your location.
Orders from outside of Malaysia will be shipped as restricted registered mail (EMS) on approval. A street address is required for delivery. Merchandise will be delivered via standard ground transportation, which takes up to 10 business days. You may request express delivery, which takes approximately 3 business days, for an additional charge. Processing time for in stock items is approximately 2 business days. Delivery times do not include processing time.
The tracking number will be advised via email once your order has been shipped.
9. Duties & Taxes
International orders (orders from outside of Malaysia) may subject to your country’s custom duties and taxes. You are responsible for the custom duties or taxes, if any. Kindly check with your Local Customs Office for the duties and taxes.
10. Shipping Address
A street address is required for delivery. P.O.Box addresses are NOT acceptable. All shipments must be signed off by you. We are NOT responsible for lost or stolen packages once delivered. Kindly provide us your company’s name, department, designation, and full address if you prefer to deliver your order to your workplace.
Effective 1st June 2018, all goods and services will be standard rated 0% upon checkout.