RETURN POLICY

KEEP YOUR RECEIPT for WARRANTY.

Late or Lost Deliveries

In the event of non-delivery we can only resend the the item(s) after the Post Office classifies the parcel as "lost mail” or "Item returned to sender". Kindly take note that the Post Office will take at least 2 months to investigate the "lost mail" issue.

If there is no one available to accept the delivery, the package will be returned to your local Mail sorting office. Most Post Office will keep the unclaimed item for about 1 week. After which, the item will be returned to us. There will be a USD$10 charge for handling re-shipping or re-delivering of the item.

Kelvin Gems cannot be held responsible for the late or loss of delivery, including customs delay, insufficient delivery address, etc.

7 Days Observation Period

Thank you for shopping at Kelvin Gems. You may enjoy 7 days of observation period on all our products from the date of purchase. You may exchange the purchased product if you find any defects on the product, but please ensure the product is in its original condition and complete with original packaging. Workshops, classes, or courses are excluded from exchange.

WARRANTY | FREE WITH PURCHASE

90-Days International Product Warranty on all our product

• All products sold by Kelvin Gems are entitled to 90 days warranty (worldwide or local) from the date of purchase.

• We will repair your jewellery free of charge within 90 days from the original purchase date if damage was caused by shipping or due to normal wear and tear.

• Upon expiry of the 90-day warranty period, you will be offered with the most reliable and reasonably-priced-repair service. Please contact our Customer Service Department for  an estimated cost of repairing your jewellery.

• Please contact our Customer Service Representative for a Return Authorisation Number and follow our simple product repair procedures.

• All products returned for any reason must be accompanied with a valid Return Authorization Number or we shall deny the return.

TERMS AND CONDITIONS

1. Term of Use

Use of this site is subject to the terms of use expounded hereafter. Kelvin Gems is entitled to revise these terms of use at any time, by updating the “terms of use” section. The revised terms take effect at the date when they are posted in this section. Before using this web-site, you must read this section carefully. Your use of the site implies that you accept the terms of use.

2. Privacy

While every effort and due care has been taken by Kelvin Gems to ensure that all information obtained by Kelvin Gems via this website are treated with utmost confidentiality and shall not be distributed to third parties, Kelvin Gems shall not be held liable whether directly or indirectly to such individuals or to any third party for any direct or indirect loss arising from the use of the said information and all material contained in this website.

3.  Imagery

The images used on this website is only for visual purposes and may not reflect the actual size of the products.  These images cannot be used as an accurate gauge of the size, shape or colour of the jewellery.

4. Copyright

The name Kelvin Gems and all of its associated collaterals as well as the designs and information presented therein are the property of Kelvin Gems and may not be used by any person(s) without Kelvin Gems’ prior written consent. Access to it does not imply a license to reproduce and/or redistribute the information and no such third parties are allowed to any such act without the prior written approval of Kelvin Gems.

5. Disclaimer

While every effort has been made to ensure the accuracy of the information contained in this website, Kelvin Gems shall not be held liable with respect to any inaccuracy thereof.

6. Acceptance

Please note that there may be certain orders that Kelvin Gems is unable to accept and must cancel. Kelvin Gems reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or error in the product origin information, or problems identified as part of credit and fraud avoidance. Kelvin Gems also may require additional verification or information before accepting any order.

Kelvin Gems will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your paypal account or credit card has been charged, Kelvin Gems will issue a credit to your paypal account or credit card in the amount of the charge. The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Kelvin Gems reserves the right, without prior notification, to refuse service to any customer.

7. Order Processing

All orders (except special orders) will be shipped out from our store within 2-3 business days upon receipt of payment. If the item is out of stock, we will let you know the expected delivery date.

8. Shipping & Delivery

All orders within Malaysia will be shipped via Gdex  Malaysia , Skynet or Similar Courier Services, depending on your location.

Orders from outside of Malaysia will be shipped as restricted registered mail (EMS) on approval. A street address is required for delivery. Merchandise will be delivered via standard ground transportation, which takes up to 10 business days. You may request express delivery, which takes approximately 3 business days, for an additional charge. Processing time for in stock items is approximately 2 business days. Delivery times do not include processing time.

The tracking number will be advised via email once your order has been shipped.

9. Duties & Taxes

International orders (orders from outside of Malaysia) may subject to your country’s custom duties and taxes. You are responsible for the custom duties or taxes, if any. Kindly check with your Local Customs Office for the duties and taxes.

10. Shipping Address

A street address is required for delivery. P.O.Box addresses are NOT acceptable. All shipments must be signed off by you. We are NOT responsible for lost or stolen packages once delivered.  Kindly provide us your company’s name, department, designation, and full address if you prefer to deliver your order to your workplace.