Return and Refund steps:

Please follow these steps to request a return and refund of your purchase to us:

1.     Request a RMA with the following information:

• Order no (if any)

• Your name and mobile contact no:

• Product SKU number:

• Product to exchange (if applicable):

• Reason for return or exchange (Optional - so that we can improve!):

Starbuy Warranty Department can be reached via:

Email:   

Phone:    03-7953 3338

2.    Prepare and return the product. Ensure all products item in their original packaging. Write in bold letters on the consignment note "RMA < RMA number you were provided>". Please return the product to us at:

MCIL Multimedia Sdn Bhd

Logon Square,

19 Jalan Semangat
Petaling Jaya,

46200 Selangor Darul Ehsan

Product Warranty

• All new products warranty is subject to the warranty policy of the individual vendor.

• Please refer to individual product for warranty period as different product has different warranty period.

• Please contact MCIL Multimedia if you have any issue with the product purchased after 7 days receiving the product

7-Days Money Back Guarantee!

We hope you are completely satisfied with the item purchased at MCIL Multimedia Sdn Bhd! However if you are not satisfied with the item because of wrong item/ item not as per expected, we allow return and refund with terms and conditions apply. Please return the unopened box and unused item back to us within seven (7) day(s) from the date of purchase without any questions being asked! However, please be noted that the return shipping charges incurred may be born by you, please check the chart below!

All we ask is that the product is:

• Seal not broken

• Accompanied with relevant accessories, manuals, warranty cards and in an unused condition

• In the same condition you received it: in the original box and / or packaging

Other terms and conditions:

• All returns and refund must be approved by us via email/phone call (please refer to steps below)

• Refund request must be made within seven (7) days. No refund request will be entertained after seven (7) days

• You are to provide bank info when making a refund request (for refund purposes)

• You are going to be responsible for any shipping charges incurred to return the product to us (and replacing product to you) unless other stated in the chart below

• You must remark RMA (Return Merchandise Authorization) code on the returned goods consignment note for us to track the return

• It will take 2 days for us to verify/check the condition of the item after we received the returned goods and you will be informed if your refund request is being approved.

• Amount of refund is going to transferred within 1 week upon receiving your returned goods

• In the event of Dead on Arrival (DOA): Item shows symptoms of a hardware failure, preventing basic operation upon its first use out of the box, and then it may be deemed DOA. Please report it as DOA to Starbuy within 7 days upon receiving the product to receive a replacement. If product is reported as DOA to MCIL Multimedia Sdn Bhd more than 7 days after you receive it, you shall send the item to vendor for repair as standard warranty shall apply.

• Any returned product that is damaged through customer misuse or is missing parts due to customer tampering will not be accepted.

• MCIL Multimedia Sdn Bhd reserves the rights to decline any return request if the reason for return or product condition falls beyond the platform return policy published herein.