RETURN & EXCHANGE POLICY

At VIQ, customer's satisfaction is always one of our top priority. Every parcel is examined and checked before sending out to our value customers. However, in the event where an item(s) is found damaged/defected due to our cause, we do accept exchange and we will replace you a new item at no additional cost. 

The returned goods/products will be checked with the receipt together.  If the goods/products has been used or damaged by the customer, there will not be any exchange. Please refer to the terms and conditions below:

The Item is further referred to as, "Return / Exchange Item(s)". 

• The Item sold are exchangeable within 7 days from date of receipt EXCEPT for a selection of goods such as undergarments due to hygience reason.

• The Item must be in original condition as received.

• Where the value of an item is taken in exchange exceeds the value of The Item returned, customer shall pay for the excess; in other cases, the NO cash will be refunded.

• NO exchange for promotional items and discounted items after the relevant promotion period.

• We reserve the right to refuse any exchange.

• The exchange transit cost will have to be beared by customers unless specified.

• In the event where The Item is out of stock, you may select another item in ViQ Apparel, the variance of the price will be paid by customer. 

• No CASH refund.

• ViQ Apparel will also NOT be responsible if your shipment is lost during the return transit.

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Please return your purchase to the following address:
Company Name : ViQ Apparel
Address : 22 & 24, Persiaran Industri Rapat 2, Kawasan Perindustrian Ringan Seri Rapat, 31350 Ipoh, Perak.

NOTE : Please be informed that color may vary due to different collaboration/resolution of desktop/laptop settings. There may be a slight difference in terms of the measurement stated in our website versus the actual product, this variance will not be considered as defect.

TERMS OF USE

Welcome to VIQ Apparel web site online store. Terms and conditions stated below applies to all visitors and users of ViQ Apparel. You're bound by these terms and conditions as long as you're on The Website.

General
The content of terms and conditions may be change, move or delete at any time. Please note that ViQ Apparel have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, ViQ Apparel will take immediate actions against the offender(s).


Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by ViQ Apparel.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Indemnification
The user shall agree to defend, indemnify and hold ViQ Apparel harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Inaccuracy Information
From time to time, there may be information on this marketplace that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Exchange Policy”.