Return & Refund Policy

 

Thanks for shopping at our store!! If you are not entirely satisfied with your purchase, or if you having problem with the items you received, we are here to help you solve it:-

 

Return Policy:-

 

- To be eligible for return, if the item received by customer was already damaged before it used by customer, received wrong item or malfunction item kindly return with original goods packaging and the return content must be complete without missing any single item as you received it.

- You have 7 calendar days to request return any item from the date  you received, if you having an issue above with the items you received.

- Your item needs to have the receipt or proof of purchase.

 

Kindly email or call us first before shipping anything back to us, so that we can provide you with complete return instructions:-

 

Email Support                        :
Toll Free Number                   : +
Whatsapp & Wechat Support  : +
(Operation on Weekday & Duties hours: 9am-7pm & off on 1pm-2pm)

 

Refubd Policy:-

Strictly non-refundable, can only do replacement with same item or other product iwth same or higher value. If same product runs out, other product with same or higher value will be replaced and buyer shall pay the difference.

 

Refund will not be paid if the goods received by the customer are no satisfied after the goods have been used.

 

Replaceable, will be no charge for replacement item shipping fees, if merchant issue wrong size or wrong product. Please contact the merchant immediately with 24 hours after received the goods by snapping some photos to report all the damage goods at the same time. Any compliant exceed the said 48 hours ( time will base on the sign as received from the consignment or courier noted) replacement, arrangement or process will be taken.

 

Warranty Policy

 

After Sale Service Aone plus warranty policy is in accordance with the terms and conditions of its respective suppliers. Aone plus will provide 1st year warranty service for delivery to (and from) the manufacturer’s Service Centre.

 

All products with warranty period over one year can be sent by Aone plus to (and from) the manufacturer’s Service Centre at the customer’s expense after 1st year from date of purchase. All courier charges for sending and returning product for exchange or warranty purposes from customer will be borne by customer except if we send the wrong or defective product to you.

 

In the event if the defective items are sent in after 1st year of warranty period, sending back the repaired item to customer will be at customer's expense. However, customer in Klang Valley can also walk-in to any of our outlets to request for exchange or warranty services. By visiting our outlets direct, it will be faster and easier as our technicians can test the product on the spot. Our outlets are located at -

 

Aone Plus Retail:

- Petaling Jaya; 2nd Floor, PJ Digital Mall Sec 14

- Puchong; 2nd Floor, Puchong IOI Mall

- Shah Alam; 3rd Floor, Shah Alam Alam Sentra

-USJ: USJ 19, Ground Floor, Ninteen Digital mall (Rhythm Avenue)

- Main Office ; Setia Alam, , Setial Avenue

 

Email Support                        :
Toll Free Number                   : +
Whatsapp & Wechat Support  : +
(Operation on Weekday & Duties hours: 9am-7pm & off on 1pm-2pm)

 

Shipping Policy  

 

Our shipping area only coverage within Peninsular Malaysia, Sabah, Sarawak and Labuan and we are using the best courier service which is:

- GDEX

- SKYNET

- TA-Q BIN

- POSLAJU

 

Shipping Duration:

 

- Item will ship out within 1-5 working day

- Delivery duration is depends on logistic, generally range from 3-7 working days.

- Buyer will be notified upon parcel is shipped and a tracking number will be furnished.

 

Email Support                        :
Toll Free Number                   : +
Whatsapp & Wechat Support  : +
(Operation on Weekday & Duties hours: 9am-7pm & off on 1pm-2pm)

Return & Refund Policy

 

Thanks for shopping at our store!! If you are not entirely satisfied with your purchase, or if you having problem with the items you received, we are here to help you solve it:-

 

Return Policy:-

 

- To be eligible for return, if the item received by customer was already damaged before it used by customer, received wrong item or malfunction item kindly return with original goods packaging and the return content must be complete without missing any single item as you received it.

- You have 7 calendar days to request return any item from the date  you received, if you having an issue above with the items you received.

- Your item needs to have the receipt or proof of purchase.

 

Kindly email or call us first before shipping anything back to us, so that we can provide you with complete return instructions:-

 

Email Support                        :
Toll Free Number                   : +
Whatsapp & Wechat Support  : +
(Operation on Weekday & Duties hours: 9am-7pm & off on 1pm-2pm)

 

Refubd Policy:-

Strictly non-refundable, can only do replacement with same item or other product iwth same or higher value. If same product runs out, other product with same or higher value will be replaced and buyer shall pay the difference.

 

Refund will not be paid if the goods received by the customer are no satisfied after the goods have been used.

 

Replaceable, will be no charge for replacement item shipping fees, if merchant issue wrong size or wrong product. Please contact the merchant immediately with 24 hours after received the goods by snapping some photos to report all the damage goods at the same time. Any compliant exceed the said 48 hours ( time will base on the sign as received from the consignment or courier noted) replacement, arrangement or process will be taken.

 

Warranty Policy

 

After Sale Service Aone plus warranty policy is in accordance with the terms and conditions of its respective suppliers. Aone plus will provide 1st year warranty service for delivery to (and from) the manufacturer’s Service Centre.

 

All products with warranty period over one year can be sent by Aone plus to (and from) the manufacturer’s Service Centre at the customer’s expense after 1st year from date of purchase. All courier charges for sending and returning product for exchange or warranty purposes from customer will be borne by customer except if we send the wrong or defective product to you.

 

In the event if the defective items are sent in after 1st year of warranty period, sending back the repaired item to customer will be at customer's expense. However, customer in Klang Valley can also walk-in to any of our outlets to request for exchange or warranty services. By visiting our outlets direct, it will be faster and easier as our technicians can test the product on the spot. Our outlets are located at -

 

Aone Plus Retail:

- Petaling Jaya; 2nd Floor, PJ Digital Mall Sec 14

- Puchong; 2nd Floor, Puchong IOI Mall

- Shah Alam; 3rd Floor, Shah Alam Alam Sentra

-USJ: USJ 19, Ground Floor, Ninteen Digital mall (Rhythm Avenue)

- Main Office ; Setia Alam, , Setial Avenue

 

Email Support                        :
Toll Free Number                   : +
Whatsapp & Wechat Support  : +
(Operation on Weekday & Duties hours: 9am-7pm & off on 1pm-2pm)

 

Shipping Policy  

 

Our shipping area only coverage within Peninsular Malaysia, Sabah, Sarawak and Labuan and we are using the best courier service which is:

- GDEX

- SKYNET

- TA-Q BIN

- POSLAJU

 

Shipping Duration:

 

- Item will ship out within 1-5 working day

- Delivery duration is depends on logistic, generally range from 3-7 working days.

- Buyer will be notified upon parcel is shipped and a tracking number will be furnished.

 

Email Support                        :
Toll Free Number                   : +
Whatsapp & Wechat Support  : +
(Operation on Weekday & Duties hours: 9am-7pm & off on 1pm-2pm)